On-site and remote service · One annual invoice
Request an assessmentAssistance
Remote printer support is assistance for problems that can be diagnosed and corrected without opening the machine.
A named owner coordinates the request. The response window, once management approves one, will be the time to start work. It will not be written as a guarantee that the device is repaired by that time.
Troubleshooting, driver installation assistance, connectivity diagnosis, print queue troubleshooting, and configuration assistance.
If the fault is outside remote reach, the request follows the path in the agreement. That path can be a clearer diagnosis, a recommended next step, or an on-site visit when the agreement includes one. This page does not dispatch a technician by default, and it does not publish a service territory.
Support hours and channels will be the ones written in the agreement. This website does not publish a response-time guarantee, a 24-hour desk, or an emergency arrival window.
A roller, a board, or a part that has to be replaced at the machine is physical repair. Remote support can identify that need. The visit itself is a separate term in the agreement.
The standard term is 12 months with one invoice. Service continues through the year. The price is customized after the fleet and the included services are counted. This page does not list a package price.
The public site does not state a response time. Hours and windows are approved by the business and then written into the agreement. Until that approval exists, the quote conversation is the place to set them.